Coping skills help you survive the day.
Knowing yourself changes how you live.
Most therapy teaches you to cope. You learn techniques to manage anxiety, calm yourself down, get through difficult moments. Sometimes that's what you need.
Other times, you need something more. You want to know why you're anxious in the first place, why you hate yourself, where the voice in your head came from that says you're not enough. You might have done therapy before but felt something was lacking. Or you're functional on the outside but you know there's more to figure out. You can manage the symptoms, but you want to know what's causing them.That's different work, and it's what I do.
I work with people who've been told that who they are is wrong. Men who learned that emotions mean weakness. LGBTQ+ people who absorbed shame about their identity. Trauma survivors raising children and determined to do it differently. People recovering from religious systems that demanded they hide who they really are. We look at what's happening now and trace it back to where it started. You learn how certain messages got installed, why you believed them, and what keeps them running.
I grew up in a religious system that taught me I was fundamentally wrong. I left, rebuilt myself, and understand how deep that conditioning goes. I know what it takes to excavate messages that were installed before you could question them.
Lisa LeMaster, LPC, NCC
Depth-oriented telehealth therapy throughout Louisiana and South Carolina.
Lisa@lemastercounselingservices.org | 504-208-1993
Managing the anger gets you through the day.
Understanding where it came from lets you choose what to do with it.
Managing discrimination is survival. Understanding where the shame lives is freedom.
Religious Abuse and Spiritual Trauma
You can manage the shame or you can understand where it came from.
One helps you survive. The other helps you live freely.
Techniques help you cope. Understanding changes what you pass down.
Ready to Begin?
I offer a free 15-minute consultation call where we can discuss what you're looking for, answer your questions, and see if we're a good fit.
Ways to connect:
Phone: 504-208-1993
All communication is secure, confidential, and HIPAA compliant. I'll respond within 24-48 hours.
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If you are experiencing a mental health emergency or having thoughts of harming yourself or others, please reach out for immediate help. You are not alone, and support is available 24/7.
Immediate Emergency
If you are in immediate danger, call 911 or go to your nearest emergency room.
National Crisis Resources
Suicide & Crisis Lifeline
Call or Text: 988
Available 24/7, 365 days a year
Free, confidential support for people in distress
Prevention and crisis resources for loved ones
Professional counselors available
Crisis Text Line
Text HOME to 741741
Free, confidential, 24/7 crisis support via text
Trained crisis counselors respond within minutes
Available nationwide
LGBTQ+ National Hotline
Call: 1-888-843-4564
Monday-Friday: 4pm-12am ET
Saturday: 12pm-5pm ET
Peer support, local resources, and information
Confidential and non-judgmental
Trans Lifeline
Call: 877-565-8860
Staffed by transgender volunteers
Available 24/7
Crisis intervention and emotional support
National Domestic Violence Hotline
Call: 1-800-799-7233Text START to 88788
Available 24/7
Confidential support for domestic violence survivors
Safety planning and local resources
Deaf & Hard of Hearing Resources
National Association of the Deaf (NAD)
Website: nad.org
Advocacy, resources, and information about Deaf rights and culture
Deaf Mental Health Hub
Website: deafmentalhealthhub.com
Advocacy and resources specifically for Deaf mental health
Information about culturally affirmative mental health care
Registry of Interpreters for the Deaf (RID)
Website: rid.org
Find certified interpreters if needed for other healthcare appointments
SAMHSA National Helpline
Call: 1-800-662-4357
Mental health and substance use treatment referrals
Available 24/7, 365 days a year
Free, confidential information service
Louisiana Local Resources
Louisiana Crisis Line
Call: 1-800-273-8255
24/7 crisis intervention services
Local mental health resources and referrals
New Orleans Crisis Intervention
Call: (504) 826-2675
Local crisis support and intervention
Community mental health resources
Jefferson Parish Human Services
Call: (504) 349-5360
Mental health services and crisis support
Local community resources
Louisiana 211
Call or Text: 211
Information and referrals for health and human services
Available 24/7
Connects to local resources throughout Louisiana
New Orleans Police Department Crisis Intervention Team
Call: 911 (request CIT officer)
Specially trained officers for mental health crises
Alternative to traditional emergency response
When to Use These Resources
Call 911 or go to the ER if:
You have immediate plans to harm yourself or others
You are experiencing a medical emergency
You feel unsafe and need immediate protection
Use crisis hotlines if:
You're having thoughts of suicide but don't have immediate plans
You're experiencing overwhelming emotions
You need someone to talk to during a difficult time
You're supporting someone else in crisis
Contact your therapist if:
You're an established client experiencing increased symptoms
You need support between sessions
You want to schedule an emergency session
Additional Support
Remember that reaching out for help is a sign of strength. These resources are staffed by trained professionals who understand what you're going through and want to help.
If you are currently my client and experiencing a crisis outside of business hours, please use these resources for immediate support. I will respond to non-emergency messages within 24-48 hours during regular business days.
This page is provided for informational purposes. If you are experiencing a life-threatening emergency, please call 911 immediately.
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Professional Relationship
The relationship between Lisa LeMaster, LPC, NCC and clients is professional, not personal. Our interactions are limited to scheduled therapy sessions and necessary clinical communications.
Services Provided
Individual counseling for clients ages 14 and up
Telehealth therapy sessions throughout Louisiana and South Carolina
In-person sessions available at my Metairie office
LGBTQ+ affirming therapy, with a focus on gender affirming care
Trauma-informed treatment approaches including CBT, DBT, IFS, and Narrative Therapy
Fees and Payment
I am currently in-network with Blue Cross Blue Shield of Louisiana, Aetna, UnitedHealthcare, Cigna/Evernorth, Aetna Better Health of Louisiana, Healthy Blue Louisiana, AmeriHealth Caritas Louisiana, Humana Healthy Horizons Louisiana, Louisiana Healthcare Connections, Medicare, and Medicare managed care plans. Insurance participation is subject to change — please verify your coverage with your insurer before scheduling.
Standard session fee: $125 per 50-minute session
Sliding scale available starting at $70 (discussed at intake)
Payment due at the end of each session via cash, check, or credit card
Outstanding fees must be paid prior to the start of the next scheduled session
Scheduling and Cancellation
Appointments scheduled through SimplePractice portal
24-hour cancellation notice required
Late cancellations (less than 24 hours) or missed appointments are charged the full standard session fee; this fee is not billable to insurance
Emergency rescheduling will be accommodated when possible
Client Responsibilities
You agree to:
Attend sessions appropriately dressed and in a private location
Refrain from alcohol or drug use before sessions
Provide accurate information about your condition and treatment history
Inform us of any other mental health services you're receiving
Follow safety protocols during telehealth sessions
Limitations and Risks
Telehealth Limitations:
May not be appropriate during crisis, acute psychosis, or active suicidal/homicidal ideation
Technology failures may disrupt sessions
Misunderstandings may occur due to limited visual/audio cues
General Counseling Risks:
Additional problems may surface during treatment
Emotional distress may temporarily increase as issues are explored
No guarantee of specific outcomes
Emergency Procedures
For immediate emergencies, call 911 or go to your nearest emergency room
For non-emergency contact between sessions, call 504-208-1993
Response time: within 24-48 hours during business days
Crisis resources are available 24/7 (see our Crisis Resources page)
Jurisdiction and Licensing
Services are provided to clients physically located in Louisiana and South Carolina. Lisa LeMaster is licensed as LPC #9155 in Louisiana and as a Telehealth Registered Professional Counselor in South Carolina.
Termination of Services
Either party may terminate the therapeutic relationship at any time. We will provide appropriate referrals and ensure continuity of care when possible. If no session is scheduled for more than 3 weeks without a communicated plan for resuming sessions, the counseling relationship will be terminated.
Changes to This Policy
We may update this Privacy Policy and Terms of Service periodically. Significant changes will be communicated to active clients. Continued use of services indicates acceptance of updated terms.
Contact Information
For questions about this Privacy Policy or Terms of Service:
Phone: 504-208-1993
Mail: One Galleria Blvd., Suite 1900, Metairie, LA 70001
Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
Lisa LeMaster directly at the contact information above
Louisiana LPC Board of Examiners: 11410 Lake Sherwood Ave. North Suite A, Baton Rouge, LA 70816, 225-295-8444
U.S. Department of Health and Human Services
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms of Service.
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Information We Collect
Personal Information: We collect personal information that you provide directly to us, including:
Contact information (name, email, phone number, address)
Health information and treatment records
Payment information
Emergency contact information
Information about your physical location during telehealth sessions
Technical Information: When using our website and telehealth platform, we may collect:
IP address and device information
Browser type and version
Usage data and session logs (for security purposes only)
How We Use Your Information
We use your personal information to:
Provide mental health counseling services
Schedule and conduct therapy sessions
Process payments
Communicate with you about your treatment
Comply with legal and regulatory requirements
Ensure your safety during emergency situations
Information Sharing and Disclosure
We maintain strict confidentiality of your personal health information in accordance with HIPAA and Louisiana state law. We may only disclose your information:
With your written consent
When you express intent to harm yourself or others
When there is reasonable suspicion of abuse or neglect of a minor, elderly person (60+), or dependent adult
When required by court order
To coordinate care with other healthcare providers (with your consent)
To your emergency contact in crisis situations
HIPAA Compliance
As a covered entity under HIPAA, we are required to protect your health information. You have the right to:
Request restrictions on how we use your information
Request access to your health records
Request amendments to your health records
Request an accounting of disclosures
File a complaint if you believe your privacy rights have been violated
Telehealth Privacy and Security
Platform Security: All telehealth sessions are conducted through Simple Practice, which is HIPAA-compliant and encrypted to federal standards.
Your Responsibilities: During telehealth sessions, you are responsible for:
Ensuring you are in a private, secure location
Using a device with updated security software
Not recording sessions without written permission
Informing us of your physical location for emergency purposes
Technology Limitations: While we use secure, encrypted platforms, no electronic communication is 100% secure. There is always a risk that information could be intercepted or accessed by unauthorized parties.
Data Storage and Retention
Treatment records are maintained according to Louisiana state requirements
Electronic communications are stored on HIPAA-compliant servers
Records are retained for the period required by law and professional standards
Website Cookies and Analytics
This website may use cookies to improve user experience. We do not use cookies to collect personal health information or track individual users across other websites.
Last Updated: 7/25/25